Important Information About International Orders
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the buyer and not included in the purchase price of your order. They are not refundable by Sulphur Grove Tool. They vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Sulphur Grove Tool is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
Sulphur Grove Tool charges sales tax for merchandise ordered on this web site based on the applicable state sales tax rate and the location to which the order is being shipped.
Return Policy – see Festool Policy
You may return merchandise for any reason for 30 days after receipt. Refunds will be given in the method used for payment. Sulphur Grove Tool reserves the right to change its refund procedures at any time without prior notice to you.
Customers must get an RMA and return instructions from a Sulphur Grove Tool representative prior to returning merchandise. Returns must be returned in new and unopened condition. Returns are subject to a 50% restocking fee for damaged returns. Any machinery or items that are powered will have a 25% restocking fee.
Return Shipping Cost
Sulphur Grove Tool will cover the cost of return shipping if Sulphur Grove Tool failed to deliver the correct order item(s) as it was placed or if it was received damaged. Some Brands may have a separate brand return policy. Items drop shipped LTL from the manufacturer may have an additional return shipping fee based on the reason for return and brand manufacturer’s policy.
Contact Sulphur Grove Tool Prior to any return.
FESTOOL 30-Day Money Back Guarantee
Buy with confidence.
30-day money back guarantee
If you are not completely satisfied, return your tool to the selling dealer within 30 days and you will receive a refund of either your purchase price or the lowest retail price at which the same item has been offered since your date of purchase. Freight charges are not refundable. For the purposes of this policy, a tool is defined as a product with a serial number.
Service All-Inclusive Warranty
Conditions of the SERVICE ALL INCLUSIVE® Limited Warranty are as follows:
This warranty applies for 3 years from the date of original retail purchase. Proof of purchase is required. This warranty is void if the tool is not used, operated, repaired and maintained in accordance with the tool’s instruction manual.
Excluded from this warranty’s coverage are:
Accessories and/or attachments, including, but not limited to, saw blades, drill bits, router bits, sanding discs and apparel
Tools purchased from outside of the U.S. or Canada
Repairs or replacements not performed by an authorized Festool Service Center, outside of routine maintenance as set forth in the instruction manual
Parts or components not supplied by Festool or that have been modified
Damage caused by misuse, abuse, accident, impact, abnormal wear and tear, improper storage and/or exposure to the elements, or neglect
Damage caused by anything other than defects in materials and workmanship
Normal adjustments and recommended maintenance as set forth in the tool’s instruction manual
Damage from the operation of the tool at a voltage or frequency different from the tool’s rating, including the use of transformers
Damage resulting from the use of any non-FESTOOL accessories or attachments
Tools used in high volume industrial applications
Should any failure covered by this Limited Warranty occur, the purchaser must contact Festool through our website, www.festoolusa.com/sai or call 888-337-8600 for authorization and shipping information. Festool, in its sole discretion, may elect to repair, replace or refund the purchase price of any tool covered by this Limited Warranty that is found to be defective, at no cost to the purchaser. Warranty returns will be processed by Festool according to normal work flow and availability of replacement parts and components. Festool will issue a prepaid shipping label for return of the tool to the Festool Service Center and will also return the repaired tool freight prepaid, if the repair or replacement is covered under this Limited Warranty.
FESTOOL SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES REGARDLESS OF THE THEORY OF LAW ON WHICH THE CLAIM IS BASED. ALL WARRANTIES IMPLIED BY STATE LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY LIMITED TO THE DURATION OF THREE YEARS.
SOME STATES IN THE U.S. AND SOME CANADIAN PROVINCES DO NOT ALLOW EXCLUSIONS/LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES AND/OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE IN THE U.S. AND FROM PROVINCE TO PROVINCE IN CANADA.
With the exception of any warranties implied by state or province law as limited above, the foregoing limited warranty is exclusive and in lieu of all other warranties, guarantees, agreements, and similar obligations of Festool. No agent, representative, distributor, dealer, or employee of Festool has the authority to increase or otherwise modify the obligations or limitations of this warranty.
ACCESSORIES AND ATTACHMENTS
Accessories and/or attachments, including, but not limited to, saw blades, drill bits, router bits, sanding discs and apparel may be returned at buyers expense within 30 days of delivery. All returns in new, unopened or unused condition will be refunded to the method of payment used to purchase less 25% restocking fee. If returned in materially different condition other than new, unopened or unused condition will be refunded to the method of payment used to purchase less up to 75% restocking fee at Sulphur Grove Tools discretion.